1. Eligibility for Returns: We accept returns and exchanges for custom apparel items if there is a manufacturing defect, error in customization, or the product does not match the order details.

2. Return Period: You must initiate the return process within 7 days of receiving your custom apparel.

3. How to Initiate a Return: To initiate a return, please contact our customer support team at: info@ex-press-yourself.com Please provide your order number, a description of the issue, and clear photographs of the product clearly showing the problem.

4. Return Authorization Once we receive your return request, our team will review it. If eligible, we will provide you with a return authorization and instructions on how to proceed.

5. Return Shipping The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

6. Condition of Returned Items -Custom apparel items must be returned in their original condition, unworn, and with all tags and labels attached.

7. Refund or Exchange Upon receiving the returned item and verifying its eligibility, we will process your refund or exchange. You can choose between:
  *Refund - We will refund the purchase price to your original payment method.
  *Exchange - We will send you a replacement item with corrected customization or a product that matches your order details.

8. Non-Returnable Items Certain items, such as personalized apparel with no manufacturing defects or errors, are non-returnable as they are custom-made.

9. Processing Time to your specifications Please allow 7-10 working days for us to process your return and issue a refund or exchange after receiving the returned item.

10. Contact Us If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at infocex-press yourself.com X-Press Yourself Custom Apparel Team